Ajey Nath

WORK HISTORY

EDUCATION

SKILLS

ABOUT AJEY NATH

PROJECT DELIVERY & PROCESS IMPROVEMENT - Formally trained in Six Sigma, Lean & Project Management tools and techniques - Develops realistic business cases to achieve actual operational savings - Advanced ability to effectively influence by forming & fostering highly functional relationships - Proven competence to garner buy-in at all levels, from Front-Line to Executive stakeholders - A common-sense leader who inspires his team through fairness and industrious example - Remarkable interpersonal & communication skills - Comfortably presents complex ideas/concepts clearly and simply to groups large and small - Delivers business improvements that are strategic and financially viable - Evaluates post-implementation success of improvements via on-going analysis of KPIs CHANGE MANAGEMENT & CUSTOMER EXPERIENCE DESIGN - Effectively drives cross-functional change & continuous improvement within an org- Employs diligent communication, includes all affected parties in the decision process - Asserts a realistic, yet creative approach to managing people, processes & problems - Negotiates with fairness & consideration to earn the trust & respect of sponsors, peers, staff - Balances Voice of Customer (VOC) with fiscal accountability in all improvement efforts - Considers the customer-impact of process changes to maintain/improve C-SAT - Measures & adeptly leverages VOC sources to identify improvement opportunities Specialties- Banking, Retail, Telecom, Real Estate / Leasing - Project Management / Delivery - Information Technology - Change Management - Six Sigma methodology - Customer Journey Mapping - Service Strategy - LEAN Analysis - Process Improvement / Re-Engineering - Technology Delivery - Team Leadership and Development - Customer Experience Strategy - Contact Centre / Back-Office Optimization