Ajeet Kumar Mehta
Guest Relations Manager - PVR INOX Limited
- Role
- Guest Relations Manager at PVR Limited
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajeet Kumar Mehta
Hospitality and Operations Leader | Expert in Guest Services, Facility Management, and…
Experience
Guest Relations Manager
Sep 2024 — Present · Bengaluru, IN
Oversee comprehensive facility operations, including food & beverage services, concessions, ticketing, and property maintenance to ensure premium guest experiences.• Maintain ambiance, cleanliness, and comfort across high-traffic areas, consistently meeting or exceeding guest satisfaction metrics.• Partner with security teams to establish robust protection and access procedures; coordinate regular patrols and emergency protocols.• Resolve guest inquiries and complaints promptly, improving overall service reputation and retention.• Collaborate with Area Manager to align service standards with daily operational goals.• Monitor P&L performance, develop budgets, and manage expenses to meet or exceed financial targets.• Lead vendor sourcing and evaluation, ensuring partnerships align with company goals in cost, reliability, and service quality.• Conduct monthly inventory verifications across perishable, non-perishable, and merchandise stock to ensure zero variance.• Recruit, train, and supervise a diverse team while enforcing health, safety, and operational SOPs across departments.• Partner with marketing to promote seasonal events, releases, and in-house offers to enhance community engagement.• Support finance team in vendor account reconciliation and payment tracking to ensure timely settlements
Education
BIT Mesra Student-Industry Relations Cell
Bachelor's degree, Hotel, Motel, and Restaurant Management
2010 — 2014
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