Ajeet Kumar
Data Analyst
- Role
- Customer Service Representative at Concentrix
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ajeet Kumar
An independent and self-motivated graduate with keen interest and practical exposure in…
Experience
Customer Service Representative
Nov 2023 — Present · Gurugram, IN
As part of the UK-based Home Insurance process at Concentrix, I work within the Customer Account Lobby, providing efficient and customer-focused service to policyholders. My key responsibilities include:Managing and updating customer home insurance accounts with accuracy and attention to detail.Assisting customers with queries related to their policies, including renewals, cancellations, and changes to coverage.Ensuring compliance with UK insurance regulations and company standards during all interactions.Delivering a positive and empathetic customer experience through effective communication and problem-solving.Collaborating with internal teams to resolve complex issues and support continuous process improvement.
Education
Lalit Narayan Mithila University, Darbhanga
Bachelor's in Science
2015 — 2018
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