Ajay V
Business Systems Analyst – D365 | Power Platform | PROS CPQ | Salesforce | CRM Solutions & Process Design
- Role
- Business Systems Analyst at WebMD
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ajay V
I am a Healthcare Interoperability & EHR Integration Technical Expert with 10+ years of…
Experience
Business Systems Analyst
Jul 2022 — Present · NY, US
At WebMD, I help bridge business and technology by aligning CRM and CPQ capabilities with sales and operational goals. My work focuses on optimizing Microsoft Dynamics 365 (Sales, Marketing, CE) and PROS CPQ, while driving cross-platform integrations with Salesforce to deliver a unified customer and quoting experience.I collaborate closely with stakeholders to gather requirements, define system workflows, and translate business needs into scalable configurations. This includes creating custom fields, process flows, and Power Automate workflows that streamline approvals, pricing, and quote generation.Partnering with architects and developers, I’ve supported the integration of PROS CPQ with D365 and Salesforce, improving pricing accuracy and reducing manual touchpoints by 30%. I also maintain data governance, manage security roles, and oversee user training to ensure adoption and compliance.Working in an Agile environment with Azure DevOps and JIRA, I play a key role in sprint planning, backlog management, and UAT coordination—helping ensure smooth releases and consistent business alignment across teams.
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