Ajaysinh Rajput
Enterprise Ai Support @埃森哲
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WORK HISTORY
Enterprise Ai Support @埃森哲
St. Catharines, ON, CA
Provide technical and customer support for a global AI platform in a 24×7 support environment• Troubleshoot application, account, and platform-related issues with a strong focus on accuracy and customer experience• Investigate and resolve issues using internal tools, logs, and data analysis• Work with systems such as Salesforce and monitoring/debugging tools to track, document, and resolve cases• Collaborate with cross-functional teams to escalate and resolve complex technical issues• Maintain clear, professional written communication while handling multiple cases simultaneously• Adapt quickly to new tools, workflows, and technologies in a fast-paced environment
EDUCATION
Seneca Polytechnic
Business in Information Technology, Information Technology
Sankalchand Patel University
Diploma of Education, Computer Engineering
ABOUT AJAYSINH RAJPUT
IT Support professional with experience troubleshooting Windows, Mac, and mobile environments. Skilled in Active Directory, ServiceNow, remote support tools, and resolving technical issues with a customer-first mindset. I’m detail-oriented, quick to diagnose problems, and always learning more about IT infrastructure, cloud technologies, and cybersecurity.I also bring experience as a GSOC Operator, handling real-time monitoring, incident escalation, and maintaining situational awareness. This background strengthens my ability to stay calm under pressure and make clear, data-driven decisions.
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