Ajay S Balyapelli
Technical Manager - Site Reliability Engineering
- Role
- Technical Manager Site Reliability Engineering at Mastercard at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
Experience
Technical Manager Site Reliability Engineering at Mastercard
Oct 2021 — Present · Pune, IN
Leading team of 37 people both onshore and offshore across multiple programs in customer environment.The customer contract is of FPP and T&M in nature in BFSI DomainIn FPP Contracts:Responsible for managing end to end Application, DB, Monitoring and Deployments with stringent SLA ad KPIs with monthly sign offs from customer.Supervision of monthly hotfixes and quarterly major upgrade releases during weekend. Making sure they are successful.Ensuring smooth day to day operations with key parameter checklists and alert system in place to ensure 99.99 stability for application.Driving monthly governance showcasing SLAs, high and lowlights, Service improvement and initiatives.Optimised team size by 20 % from 15 to 12 associates by cross skilling.Achieved cost efficiency of 15% by loading freshers in teamHandling outage escalations, working with Developers and infra teams till we get RCALead automation initiatives through shell or python scripting for application deployment in Windows environment that resulted in 10% increased productivity.In T&M Projects-Frequent customers connect to take feedback on deployed associates.Providing necessary trainings, upskilling and support on initiatives to address customer pain points and in return seeking higher billing for associates in the horizon of 2 -3 yrs.Delivery governance where multiple associates are deployed in single program.Working with TA for the fulfilment of open positions as per customer needs.Ensuring Revenue targets are met by controlling, leaves, holidays, Furloughs.
Education
North Maharashtra University
Bachelor of Engineering - BE, Telecommunications Engineering
North Maharashtra University
B.E, Electronics and telecommunication
2003 — 2008
Skills
- Cisco Unity Connections
- Troubleshooting
- Project Planning
- Gateways
- Infrastructure
- Cisco Call Manager
- Cisco Technologies
- Avaya
- Cisco Voip
- Itil
- Telecommunications
- Service Delivery
- Networking
- Vendor Management
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