Ajayraj Im

Hl Product Service Coordinator @Popular Jcb

Kerala, IN

Product Service CoordinatorA highly competent and proactive professional responsible for bridging the gap between product engineering, dealer service teams, and customers in the construction and heavy equipment industry. As a key technical coordinator, this role ensures timely resolution of field issues, enhances product reliability, and drives service excellence across regions.Key responsibilities include monitoring equipment performance in the field, analyzing technical complaints, coordinating with OEMs and product teams for root cause analysis, and implementing effective solutions. Plays a pivotal role in warranty management, service campaigns, technical documentation, and training dealer service engineers on updated repair practices and diagnostics.With strong expertise in heavy line equipment like excavators, wheel loaders, compactors, and breakers, the Product Service Coordinator ensures reduced machine downtime, optimal operational efficiency, and superior customer satisfaction. Adept at data analysis, failure trend reporting, and continuous improvement of service processes, this role contributes significantly to maintaining brand trust and equipment longevity.