Ajay Mann
Category Manager, Procurement - IT Professional Services @Rogers Communications
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WORK HISTORY
Category Manager, Procurement - IT Professional Services @Rogers Communications
Toronto, ON, CA
Contract Negotiations: Successfully managed 12 RFx event and negotiated multiple contracts in 2023 for various departments including Customer Care, Credit & Collections, IT Professional services, Call Centre Technologies, Billing platforms, Rogers Business, Workforce Planning, Rogers Bank and Technical Support. Category Strategy: Take end-to-end ownership of spend category strategy to drive towards procurement and company objectives and business partner goals. Collaborate with internal stakeholders to influence, develop, and gain buy-in on aligned category strategies and advance key supplier partnership aligned with such strategy with a focus on strategic opportunities. Driving towards business goals: Responsible for building, maintaining, and enhancing solid relationships with key internal stakeholders across the organization to ensure suppliers within the category strategy are meeting business needs. Supplier Ecosystem: Implement and champion ethical procurement practices, procurement policies, supplier social responsibility objectives, and supplier diversity and sustainability programs. Lead and own relationships with assigned key suppliers within various categories and ensuring fulfilment of contractual obligations and business partner requirements. Internal Procurement Consultant: Act as internal consultant to business owners on sourcing practices, supplier performance, compliance, and risk management policies, processes, and procurement standard practices. Provide leadership and guidance to business partners on best-in-class procurement practices, on-going advancements and opportunities associated with assigned categories, and strategic category insights to support delivery of company objectives. System Driven Approach: Continuous improvement leveraging innovation and system based tools to increase efficiency and value while delivering an intuitive user-friendly experience for internal and external stakeholder
EDUCATION
Panjab University
Master of Business Administration (M.B.A.), Human Resources, Finance and Marketing
Humber College
Certified Human Resource Management, Human Resources
Panjab University
Bachelor of Commerce (B.Com.), Economics, Management, Accounting Honors
University of Toronto
Foundations of Enterprise Data Analytics Concepts and Controls, Data Management and Analytics
SKILLS
ABOUT AJAY MANN
Over 28 years of professional experience in Procurement, Sourcing, Business Operations, Contact Centre management which has provided me with strong technical, business, and financial acumen to manage and deliver efficiencies and profitability for large organizations. Being an MBA, Certified Scrum Master and Lean Six Sigma Yellow belt skills provides an expert acumen and right blend which enhances contract negotiations, deliverables, KPIs and SLAs management. Extensive knowledge of Call Centre Operations, Procurement policies, Contact Center technologies, IT Professional Services, System Technologies, Billing Systems, Credit & Collections, Rogers Bank and Customer care contract and business related knowledge which facilitates cost effective negotiation tactics and increased savings leading towards departmental and organizational goals.
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