Ajay Lulla
SVP - Customer Experience The Souled Store | Jio Haptik | Sterling | First Advantage | Hutchison 3G | Bachelor\'s in Computer Applications
- Role
- Sr Vice President - Customer Experience at The Souled Store
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Lulla
Bringing over 23 years of experience as a results-driven business leader, I have a proven…
Experience
Sr Vice President - Customer Experience
Jan 2024 — Present · Mumbai, IN
Skills
- Call Center
- Customer Relations
- Customer Satisfaction
- Coaching
- Operations Management
- Process Improvement
- Leadership
- Crm
- Vendor Management
- Call Centers
- Management
- Team Leadership
- Quality Assurance
- Team Management
- Customer Service
- Strategy
- Strategic Planning
- Analysis
- Pre-Sales
- Account Management
- Recruiting
- Business Development
- Budgets
- Change Management
- Bpo
- Teamwork
- Employee Engagement
- Training
- Microsoft Office
- Competitive Analysis
- Project Management
- Customer Experience
- Employee Relations
- Business Analysis
- Financial Services
- Customer Retention
- Performance Management
- Service Delivery
- Employee Training
- Outsourcing
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