Ajay Kutty
Director,Vendor Operations@Microsoft|Executive PhD student,IIM Indore
- Role
- Director at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajay Kutty
With 20+ years leading large-scale global operations, I bring deep expertise in scaling customer experience (CX), vendor operations, and service delivery across hyper-growth tech and enterprise environments. My leadership spans North America, APAC, and EMEA—where I’ve built and managed teams of 200+, driven operational transformation, and improved customer outcomes at scale.At Stripe, Google, and Genpact, I’ve:Led multi-million dollar outsourcing programsBuilt vendor ecosystems that drove cost efficiency and qualitySpearheaded process redesigns, reducing TATs and elevating CSATNavigated high-growth and turnaround scenarios with agilityI thrive in ambiguous, fast-paced environments where strategy and execution meet. Whether launching new support programs, managing global stakeholders, or scaling complex ops teams—I lead with clarity, empathy, and a data-first mindset. Passionate about coaching future leaders, building high-trust cultures, and enabling organizations to grow through operational excellence.
Experience
Director
Dec 2025 — Present · Bengaluru, IN
Education
Indian Institute of Management, Indore
Doctor of Philosophy - PhD, Business Administration and Management, General
Sambalpur University
Master of Business Administration - MBA, Marketing
Indian Institute of Management, Calcutta
Executive programme in Business Management(EPBM), Business Administration and Management, General
2011 — 2012
G M College
Bachelor of Arts (B.A.), Economics
1994 — 1997
Skills
- Management
- Operations Management
- Training
- New Business Development
- Performance Management
- Crm
- Team Management
- Sales Management
- Process Improvement
- Leadership
- Vendor Management
- Process Transitioning
- Client Servicing
- Recruiting
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