Ajay Suppal
Product Specialist | Analyst | Analytics | Java | Python | EIS | DuckCreek | P&C Insurance | ADK
- Role
- Product Configurator at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Ajay Suppal
Results-driven data professional with over 5 years of progressive experience at…
Experience
Product Configurator
Aug 2025 — Present · Kolkata, IN
Led cross-functional collaboration (business analysts, developers, and project managers) for a mission-critical insurance platform handling 100+ monthly incidents, using SQL-based exploratory data analysis on ServiceNow logs to identify high-impact categories driving resolution effort. • Implemented a debt-based categorisation model (technical, operational, functional, knowledge) across historical incidents, improving backlog visibility and enabling structured prioritisation of permanent fixes and automation candidates.• Contributed to building a predictive prioritisation framework using historical ticket data and probabilistic modelling, enabling engineering teams to focus remediation on the top 30% of defects responsible for ~60% of recurring incidents.• Reduced average resolution effort per ticket from ~5.40 hours to under 5.0 hours (≈8% improvement) by prioritising permanent fixes for high-impact technical debt and introducing targeted automation.• Delivered measurable operational improvements within 6–8 months, contributing to ~25% reduction in recurring incidents,~20% improvement in MTTR, and sustained 99.9% application uptime, ensuring continued SLA compliance and avoiding contractual penalties.• Supported CMMI Level-5 audit readiness by operationalising High-Maturity Practices (HMP) and aligning analytics outputs with governance artefacts, enabling data-driven operational monitoring and continuous improvement.
Education
Sabudh Foundation
Student
2025 — 2025
University of Engineering & Management (UEM), Kolkata
Bachelor of Technology
2016 — 2020
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