Ajaykrishnan M
Manager, Senior Processor Chargebacks (Centralized Dispute Team, Cards Issuing & Acquiring Operations)
- Role
- Manager, Senior Processor Chargebacks at YES BANK
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ajaykrishnan M
Professional Banker YES BankCard Issuing and Acquiring OperationsHanding of ATM, Micro ATM, ONUS, Issuing and Acquiring Disputes Team.
Experience
Manager, Senior Processor Chargebacks
Oct 2024 — Present · Chennai, IN
Handling of team responsible for ONUS,Issuing and Acquiring ATM withdrawal related disputes.• Analysis of fraud, disputes/chargebacks. Analysing dispute volumes and reduction for revenue loss. Process improvements and automation.• Monitoring of the risk factors and eliminating the same for the better resolution of the customer escalations.• BO Complaint handling and coordination with stake holders and management.• Coordination with stakeholders to improvise the operations and statergy of management for better customer satisfaction cost optimisation and driven results.Coordination with Networks and member banks for process improvements and optimisation.
Education
Manipal Institute of Management, MAHE, Manipal
Diploma of Education, Banking and Financial Support Services
Heera College of Engineering and Technology, Panavoor, Nedumangad
Bachelor of Technology - BTech, Mechanical Engineering
2012 — 2016
ARR Public School Nettayam Thiruvananthapuram
12, Science
2000 — 2012
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