Ajay Kapure
Manager at Financial Operations at Eclerx services Ltd| ex State Street Syntel|MBA| Mcom|Business Analyst| L6sigmaBB|Crafting Success in Mumbai
- Role
- Process Manager at eClerx
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Kapure
Seasoned professional with extensive expertise in operations, process & people…
Experience
Process Manager
Jan 2022 — Present · Navi Mumbai, IN
Develop and execute comprehensive transition plans for onboarding new clients, processes, or technologies.Manage stakeholders, resources, and timelines to ensure smooth and seamless go-lives.Identify and mitigate potential risks and issues during transitions.Prepare and deliver training materials for team members and clients.Monitor and analyze operational performance through key performance indicators (KPIs).Ensuring that team generates accurate and timely reports for clients according to their specific requirements.Lead and motivate a team of process specialists, trainers, and analysts.Delegate tasks effectively and provide ongoing coaching and feedback.Conduct performance reviews and identify opportunities for development.Foster a collaborative and productive team environment.Recruit, screen, and interview candidates for open positions within the process team.Develop and deliver training programs for new hires and existing team members.Develop and implement onboarding plans for new team members and processes.Provide guidance and support to new team members during their onboarding period.Ensure new processes are integrated seamlessly into existing operations.
Skills
- Capital Markets
- Outsourcing
- Client Services
- Management
- Investment Banking
- Confirmation and Settlement
- Financial Services
- Derivatives
- Middle Office
- Claim Investigation
- Requirements Analysis
- Sourcing
- Recruiting
- Bonds
- Business Analysis
- Leadership
- Equities
- Fixed Income
- Transaction Processing
- Project Leadership
- Finance
- Microsoft Excel
- Banking
- Risk Management
- Team Management
- Microsoft Office
- Mis
- Requirements Gathering
- Management Information Systems (Mis)
- Customer Relationship Management (Crm)
- Data Management
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