Ayodeji Olusola Ajayi
Banking Customer Service Advisor @Barclays UK
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WORK HISTORY
Banking Customer Service Advisor @Barclays UK
Doncaster, GB
Handling customer enquiries across multiple channels, ensuring accurate and timely support on personal banking, transactions, and account servicing.Delivering front-line counter services, including processing deposits, withdrawals, and balance enquiries while maintaining security and compliance standards.Supporting customers with account and product servicing, including savings accounts, current accounts, loans, and overdrafts, by explaining features and guiding through processes.Using Salesforce CRM to logging customer interactions, tracking enquiry progress, and maintaining up-to-date records for efficient follow-up.Creating and maintaining interactive dashboards using Power BI to visualise service trends, track performance metrics, and identify areas for process improvement.Ensuring all activities are aligning with regulatory requirements, including FCA, GDPR, and internal data handling and compliance policies.
EDUCATION
University of Ilorin
Bachelor of Science (B.Sc.)
National Open University of Nigeria
Master of Science - MS
University of Derby
Master of Science - MS
SKILLS
ABOUT AYODEJI OLUSOLA AJAYI
With over 18 years of experience in technology, web development, social media, data…
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