Ajay Bhatia

About Ajay Bhatia

With a 25-year career trajectory at Amdocs evolving from engineering to Strategic Program…

Experience

1. Director of Operations (Operations Partner)

   Amdocs

   Jul 2020 — Present · Philadelphia, PA, US

   In my role as Director Of Operations(Operations Partner), I spearhead a dedicated team that is crucial for maintaining smooth operations and delivering exceptional services. My expertise in Operations Management allows us to meet and exceed KPIs, SLAs, adhere to budget constraints, and fulfill contractual commitments, all while prioritizing continuous enhancement and client satisfaction. I also play a key role in nurturing stakeholder relationships and setting clear expectations for all operational facets of our accounts. My primary duties include:• Directing Amdocs operations to guarantee efficient service provision, ensuring alignment between business objectives and IT strategies alongside vital performance indicators.• Crafting and implementing operational strategies to refine processes, handle escalations effectively, and oversee training initiatives.• Formulating operational agendas aimed at optimization and resolving conflicts, thereby boosting business efficiency and meeting strategic goals.• Overseeing the operational Profit & Loss (P&L) to ensure financial targets are achieved.• Enhancing operational accountability through improved oversight, stakeholder engagement, and the implementation of uniform reporting standards.• Overseeing software issue resolution and updates, maintaining the stability of customer environments, and facilitating smooth operational and solution transitions.• Guiding international teams in the pursuit of service improvement opportunities, tracking systemic challenges, and exploring potential advancements.• Establishing and leading a client-focused, on-site operations team dedicated to efficiency, effective stakeholder interaction, and team growth, covering HR functions such as hiring, integration, performance evaluation, and employee engagement.