Ajay Badjatiya

About Ajay Badjatiya

Profile Summary:Strategic and results-oriented technology leader with over two decades of experience driving IT Operations, production support, and large-scale transformation initiatives across premier financial institutions. Adept at leading mission-critical systems with a focus on resiliency, regulatory compliance, and service excellence in high-stakes environments such as banking, capital markets, and exchanges.Proven expertise in managing geographically distributed, cross-functional teams and delivering operational stability for complex, high-volume platforms including trading and surveillance systems. Accomplished in implementing ITIL-based service frameworks, DevOps practices, and modern Observability solutions to enhance system availability, reduce incident impact, and optimize resource utilization.Known for building high-trust relationships with CXO-level stakeholders, aligning IT operations with business priorities, and turning around underperforming teams through structured governance, automation, and talent development. Key Responsibilities- Leadership and Team Management: Managed the Treasury and Risk Application Production Support team, overseeing day-to-day operations and fostering a culture of excellence- Stakeholder Communication: Effectively communicated with senior management, including Managing Directors (MD), Deputy Managing Directors (DMD), and Chief Technology Officers (CTO)- Critical Incident Management: Led the response to critical incidents with direct impact on the bank\'s Profit and Loss (PnL), reputation, or regulatory reporting, ensuring timely resolution- Team Operations: Successfully managed team operations, including recruitment, performance appraisals, shift scheduling, weekend coverage, and disaster recovery planning- Vendor Relationship Management: Oversaw vendor contracts and engagements at both infrastructure and application levels, ensuring efficient collaboration- Audit Management: Guided the organization through audits conducted by the Reserve Bank of India (RBI) and internal auditors, ensuring adherence to regulatory standards- MIS Reporting: Generated detailed Management Information System (MIS) reports, providing valuable data on recurring incidents, service requests, problems, system uptime, and infrastructure readiness for presentation to the Steering Committee- ITIL Implementation: Successfully implemented ITIL processes, contributing to streamlined workflows and enhanced service delivery.

Experience

1. Associate Vice President

   Nse India

   Jan 2025 — Present · Mumbai, IN

   Head of IT Operations – RegTech Surveillance at the National Stock Exchange of India Ltd, designated as Associate Vice President. Leading end-to-end IT Operations for NSE’s mission-critical IT Surveillance systems that ensure real-time and post-trade monitoring of trading activity across the exchange. Managing a 24x7 operations team distributed across Mumbai and Chennai, ensuring high availability, performance, and regulatory compliance of the Surveillance IT ecosystem. Responsible for operational governance, incident management, automation, audit readiness, and performance transformation of a strategically vital function under RegTech.Key Results Areas: • IT Operations Management: • Service Uptime & Reliability: • Team Leadership & Performance Transformation: • Process Optimization: • Stakeholder & Audit Engagement: • Risk & Incident Management: • Automation & Tooling: • People Development:

Education

• Maharana Pratap University of Agriculture and Technology

  Engineer's Degree, Computer Science

  2002 — 2006

Skills

• Investment Bank
• Pl/Sql
• Itil
• Electronic Trading Systems
• Ecommerce Fx Trading System
• Trading System
• Test Automation
• Fx E-Trading
• Fixed Income
• Capital Market
• Swaps
• Electronic Trading
• Test Planning
• Service Now
• Business Analysis