Ajay Vardhan

About Ajay Vardhan

I’m a Business Analyst at Amazon with 11+ years of experience driving large‑scale operational improvements, strengthening customer experience, and delivering solutions that support global teams across 23 markets. My background spans Real‑Time Operations, Program Management and Analytics, giving me a deep understanding of how data, workflows, and customer behavior intersect to shape business outcomes.I’m skilled at identifying patterns in data and processes, which helps me uncover root causes, anticipate risks and design solutions that address problems before they scale. I enjoy simplifying complexity, structuring ambiguous problems and turning insights into clear, actionable strategies.A significant part of my recent work involves building internal tools using GenAI to automate manual processes, reduce defects, and accelerate decision‑making. I independently design and create AI‑powered solutions that streamline workflows and support teams across Legal, PR, Finance, CX, and Operations. This hands‑on ability to prototype and deliver solutions quickly allows me to drive impact without relying on engineering resources.I bring strong ownership, stakeholder management, and a bias for action qualities that help me lead initiatives end‑to‑end, from problem definition to solution delivery. I’m comfortable working across functions, aligning teams and ensuring that solutions scale effectively and sustainably.I’m committed to continuous learning and enjoy working on challenges that require structured thinking, innovation and a customer‑obsessed mindset. Whether it’s improving operational efficiency, designing AI‑enabled tools, or driving cross‑functional programs, I focus on delivering measurable, meaningful impact.

Experience

1. Business Analyst

   Amazon

   Nov 2022 — Present · Hyderabad, IN

Education

• Sri Aurobindo International School ISC

  Maths. Economics, Commerce

  2009 — 2011

• Osmania University

  Bachelor's degree, Accounting and Business/Management

  2011 — 2014