Ajay Tomar

Customer Service Agent @Qatar Airways

Ahmedabad, IN

Make reservation, modify, or cancel flight reservations for customers, ensuring compliance with airline policies.Assist customers with fare inquiries, schedule information, and ticketing options.Inform customers of any additional fees, including baggage charges, seat upgrades, and other services.1. Check-In ServicesAssist passengers during the check-in process, verifying identification and travel documents (passports, visas).Process boarding passes, assign seats, and handle any special requests, such as extra legroom or meal preferences.Manage the check-in of luggage, ensuring it adheres to airline weight and size regulations.2. Customer ServiceProvide excellent customer service by addressing passenger concerns, answering questions, and offering solutions to problems such as missed flights or overbookings.Handle passenger complaints or disputes, offering assistance in case of flight cancellations, delays, or schedule changes.Assist with special passenger needs, including those with disabilities or unaccompanied minors.3. Financial TransactionsProcess payments for tickets, upgrades, and additional services using various methods (credit card, cash, online payments).Manage refunds, cancellations, or exchanges of tickets as per airline policy.Communicate with other departments in case of emergencies, flight changes, or special arrangements.4. Maintaining RecordsKeep records of ticket sales, payments, and reservations.Update passenger information in airline databases, ensuring accuracy for future reference.5. Adherence to RegulationsEnsure compliance with airline policies, safety standards, and government regulations (such as TSA, FAA).Verify passengers meet security requirements, including screening and travel document validation.6. Emergency ResponseAssist in emergency situations by providing timely information to passengers and coordinating with airline staff to resolve issues efficiently.