Ajay Sonawane
Project Management | Service delivery | Cloud Computing | Cloud Infrastructure | CRM | EXCEL
- Role
- Software Engineer at ESDS Software Solution Limited
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Sonawane
As an Associate, I was responsible for resolving customer issues by communicating with airlines worldwide to facilitate refunds for passengers affected by travel disruptions. My role involved direct coordination with airline representatives to ensure smooth refund processing while adhering to the company\'s policies and timelines. I prioritized proper client communication, keeping them informed at every step of the refund process to maintain transparency and trust. In addition to managing refund requests, I oversaw the financial transactions, ensuring accurate and timely crediting of refunds to clients\' accounts. This role required attention to detail and strong problem-solving skills to address various issues related to ticket cancellations and refunds. By maintaining a client-focused approach, I contributed to enhancing customer satisfaction and reinforcing the company\'s commitment to providing excellent service during challenging circumstances.
Experience
Software Engineer
ESDS Software Solution Limited
Mar 2025 — Present · Nashik, IN
Education
Maharashtra State Board of Technical Education (MSBTE)
Diploma of Education, Mechanical Engineering
North Maharashtra University
Batchelor of engineer, Mechanical Engineering
Sandip University
Postgraduate Degree ESDS , Cloud Computing
Pandit nehru sahakari sheti vidhyalaya
SSC, SSC
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