Ajay Singh Chouhan

Deputy Operations Manager Rajasthan @Kotak Mahindra Prime Limited

Jaipur, IN

A highly skilled and performance-driven operations professional with comprehensive experience in managing end-to-end loan operations across Home Loans, LAP (Loan Against Property), and Vehicle Finance. Proven ability to lead, mentor, and monitor a team of operations executives to ensure efficiency, accuracy, and compliance in all processes.Demonstrated expertise in overseeing KYC and customer documentation in strict adherence to regulatory and company standards. Adept at allocating work effectively, conducting regular team reviews, and driving performance through structured assessments. Strong coordination with sales teams, branch staff, and cross-functional stakeholders ensures smooth processing and turnaround of cases from login to disbursement.Proficient in Excel-based reporting and dashboard management for daily/weekly performance tracking, disbursement MIS, PDD (Post Disbursement Document) management, and audit readiness. Focused on process improvements, risk mitigation, and delivering error-free, compliant documentation across all touchpoints.

University of Rajasthan, Jaipur

Master of Commerce [M.Com] (Business Administration)

Indian Institute of Skill Development Training

Diploma in Banking and Finance