Ajay Singh Ahlawat

WORK HISTORY

EDUCATION

ABOUT AJAY SINGH AHLAWAT

As I look through my journey of professional growth, I can’t help but marvel at the experiences that have shaped me into the person I am today.My current role as a Senior Technical Associate at Tech Mahindra, working with Verizon, has been an enriching experience. I take great pride in providing exceptional customer support to both internal and external customers. I believe that customer satisfaction is of the utmost importance, and it is something that I strive for every day. I ensure compliance with pre-set quality parameters so that the business can achieve key metrics, and I cultivate customer loyalty by promoting repeat customers and improving sales.My time as a Sales Advisor at Concentrix Gurgaon, Haryana working with AT & T, taught me the importance of maintaining customer accounts and relationships. I learned to capitalize on sales opportunities and educate customers on promotional options, sales policies, and methods for obtaining desired results from company offerings. I assisted call-in customers with questions and orders, assessed expected product demands, and coordinated necessary merchandise levels to meet goals.Working as a Seller Support Representative at Teleperformance, Jaipur, Rajasthan supporting Amazon(IN) allowed me to advocate for sellers and provide feedback to enhance the selling process for overall improvements. I provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies. I worked extensively with other departments, utilizing resources to provide seller support.Throughout my career, I have honed my leadership skills and developed a creative and logical approach to problem-solving. I am a versatile and keen observer, and I have a deep understanding of technical analysis, technical support, and international sales support. I have strong sales expertise and a deep understanding of sales trends, product and service sales, complaint resolution, strategic sales knowledge and account management.My experience has taught me the importance of focusing on numbers and ensuring that all key metrics of performance, as per the client, are met and exceeded. I believe in providing a WOW seller experience on every single interaction and I am committed to delivering exceptional results.As I look to the future, I am excited about the possibilities that lie ahead. I am eager to continue learning and growing, embrace new challenges, and make a meaningful impact in my field. I am confident that my experience, skills, and passion will enable me to thrive in whatever comes next.