Ajay Singh
Territory service manager at Ashok Leyland
- Role
- Senior Officer at Ashok Leyland
- Location
- Meerut, UP, IN
- LinkedIn followers
- 500 followers
About Ajay Singh
Ashok Leyland Ltd.Territory Service Manager – Heavy Commercial Vehicles[Oct, 2023] – Present• Managed after-sales service operations for heavycommercial dealerships and authorised service centers.• Handled tiger and teaser cases efficiently, ensuring timelyresolution and minimising vehicle downtime.• Conducted detailed fault analysis and root causeidentification, leading to permanent fixes and reduced repeatissues.• Supported service revenue growth by implementing fieldservice strategies and proactive maintenance drives.• Led service campaigns, recall actions, and technical auditsin alignment with OEM policies.• Coordinated regular training sessions for dealer techniciansto enhance technical competency and field readiness.• Monitored service KPIs and ensured compliance withcustomer satisfaction targets and turnaround time standards.
Experience
Senior Officer
Oct 2025 — Present · Meerut, IN
Automobile Technical Expertise• Service Network Management• Dealer & Workshop Coordination• Customer Satisfaction Handling• Warranty & Policy Administration• KPI Monitoring & Performance Analysis• Field Audits & Compliance Checks• Technician Training & Development• CRM & DMS Proficiency• Service Revenue Enhancement
Education
G.B. Pant Govt. Engineering College
Diploma , Mechanical Engineering
Maharshi Dayanand University (MDU), Rohtak
B tech , Mechanical Engineering
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