Ajay Singh

About Ajay Singh

With over two decades of global experience in Digital Workplace Technologies, IT Infrastructure Services, and End User Computing, I specialize in designing and delivering scalable, secure, and user-centric workplace solutions that empower employees and drive business outcomes.At Novartis, I lead the global strategy and operations for workplace technologies and services across 150+ countries, 300+ sites, and 200K+ endpoint devices. My role spans the full spectrum of digital workplace enablement—from device lifecycle management and collaboration platforms to vendor governance and service excellence. Digital Workplace LeadershipI’ve led the modernization of workplace platforms, including the global refresh of conferencing infrastructure, device standardization, and the transition to Windows 11. My team ensures seamless delivery of services like O365, telephony, and endpoint support, with a strong focus on operational excellence and compliance. Service & Vendor GovernanceI manage a $100M+ budget and oversee strategic partnerships with Tier I vendors (e.g, HCL, Wipro, IBM, TCS) and OEMs (Apple, HP, Lenovo, Dell). I’ve driven contract consolidation and service optimization initiatives that have delivered significant cost savings and improved service agility. Operational Excellence & ComplianceUnder my leadership, India service desks consistently achieved 96%+ CSAT, 98% first-time resolution, and 75%+ SLA adherence. I’ve also led enterprise-wide compliance initiatives, including training governance and audit readiness across the DWS tower. Digital Employee Experience (DEX)While my core focus remains on technology and service delivery, I actively contribute to DEX initiatives—ensuring that our platforms reduce digital friction and support productivity. I’ve participated in DEX strategy workshops and helped shape observability and automation efforts aligned with user sentiment and experience metrics. People & CultureI’m passionate about building high-performing, inclusive teams. I mentor emerging leaders, drive development planning, and foster a culture of accountability and innovation

Experience

1. Sr Director - Digital Workspace Technologies & Services

   Novartis

   Jan 2021 — Present · Hyderabad, IN

   Leading global Shared services practice within workspace/workplace technologies & Services area. Responsible for 200+K nodes,~$100M budget, 100+ direct/indirect reports, global workspace technologies services, operations, strategy and roadmap for hybrid workspace including but not limited to end user devices /computing, mobility,printing, scanning, vulnerability management, reporting and analytics etc.

Education

• Kurukshetra University

  Msc, Computer Science

  2002 — 2003

Skills

• Leadership
• Service Management
• Management
• Strategy
• Vendor Management
• Service Delivery
• Business Analysis
• Project Management
• Software Licensing
• IT Service Management
• Infrastructure
• Outsourcing
• Sdlc
• Data Center
• IT Strategy
• Servers
• Crm
• Itil
• Team Management