Ajay Sharma
Technical Program Manager @J.P. Morgan
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WORK HISTORY
Technical Program Manager @J.P. Morgan
Change Automation:• Leading Automation of L1/L2 tasks for 800+ apps using inhouse tool – DAL, improving efficiency and minimizing manual effort.• Established OKRs; led sprints and drove automation adoption through retrospectives and engagement analytics.• Partnered with engineering to develop an ML-driven change automation centralized dashboard for anomaly detection, impact forecasting and enabling effective breakdown of follow-up actions.• Identified top change drivers to assess automation feasibility.Toil reduction: • Collaborated with development teams to get auto re-run logic configured for batch jobs thus saving the ~90 incidents per month.• Did observability setup for the critical services and jobs improving TTR.• Transitioned 30% critical alerts to mission control(L1) team to make the process efficient for different levels of support.• Refined thresholds for non-impacting jobs.• Eliminated shared queues by creating dedicated queue for each team thus improving the SLA metrices.ADFS Token Rate Limiting: Driving preemptive approach to (a) fix for the application with token rate limit breach (b) implement robust monitoring & alerting (c) capacity analysis and planning (d) exceptional approval for legit cases.
EDUCATION
Guru Nanak Dev University, Amritsar
Bachelor of Computer Applications - BCA, Computer Science
Indira Gandhi National Open University
Master of Computer Applications - MCA, Computer Science
Guru Nanak Dev University, Amritsar
Bachelor of Computer Applications, Computer Science
ABOUT AJAY SHARMA
Results-driven Technical Program Manager with 11 years of experience leading…
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