Ajay Sharma

About Ajay Sharma

Over 24 years of rich experience in the Banking, Financial Services and Insurance sector. Leveraged expertise in developing and enhancing customizable process frameworks, distribution systems and operating models which supported organisations in their process improvement journey, augmented the quality of their services as well as significantly curtailed costs. Solid record of contributions that streamlined operations, invigorated businesses, heightened productivity, enhanced internal controls, drove large scale enterprise-level controlled transformation and change. Leveraged entrepreneurial ability and skills in translating corporate vision, to overcome complex business challenges and deliver on high-impact decisions. Built credibility and delivered on customer confidence through focussed business initiatives. Directed cross-functional teams using interactive and motivational leadership; acknowledged for recruiting and mentoring leaders with an equal desire to win. Deft in driving innovation in the management of IT Operations through ideas and initiatives that ramped up IT practices and efficiency. Strong understanding and usage of latest technology like AI, Blockchain etc. Led and managed a variety of projects geared towards improving operational efficiency via the application of latest technology. Significantly contributed to building strong and sustainable businesses through extensive engagement at CEO and board level. As a turnaround specialist, brings bottom-line expertise as well as refreshing and energetic approach to corporate advance across divisions. A proven visionary and strategic leader who translates business strategies into maximum profit commensurate with the best interest of stakeholders. A creative thinker & fast learner who thrives on evolving solutions for varied organisational processes and challenges – ones that have no simple answers. Enterprising leader with a deep business process and change management acumen; have seamlessly led diverse teams across large scale process and developmental efforts.

Experience

1. Director and Senior Vice President - India Operations

   Experience.com

   Nov 2021 — Present

   We believe that experience is everything. Amazing experiences create customers for life, and poor ones destroy brands and businesses. That’s why Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Responsible for managing development centre for the company that comprises of over 70% of the employee strength.

Education

• Devi Ahilya Vishwavidyalaya

  MBA, Marketing & Systems

  1992 — 1994

• Anna University Chennai

  B.E., Computer Science & Engineering

  1987 — 1991