Ajay Shankar
Customer Experience | ISO 27001 Lead Auditor | Compliance | Information Security
- Role
- Customer Success Manager at Sprinto
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajay Shankar
Results-driven Customer Success Manager with 6+ years of SaaS and B2B experience managing SMB and MidMarket accounts across the full customer lifecycle — from onboarding and adoption through renewal and expansion. Proven track record of reducing churn, growing Net Revenue Retention (NRR), and driving product adoption through data-driven account strategies. Skilled at managing customer health scores, conducting QBRs, and identifying upsell and cross-sell opportunities. ISO 27001 Lead Auditor with deep expertise in compliance and information security frameworks.
Experience
Customer Success Manager
Sep 2023 — Present · Bengaluru, IN
Education
KS Institute Of Technology
Bachelor of Engineering (BE), Mechanical Engineering
2013 — 2017
Dublin Business School
Master of Business Administration - MBA, Business Administration and Management, General
2018 — 2019
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