Ajay Sawlecha
Detail-oriented Chat Specialist with 2+ years in moderation and support. Skilled in high-volume chats, issue resolution, and compliance. Strong communication, fast typing, and eager to enhance customer experiences.
- Role
- Content Moderator at TaskUs
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Ajay Sawlecha
As a Content Moderator, I ensure a safe, respectful, and compliant user environment by…
Experience
Content Moderator
Oct 2023 — Present · Indore, IN
As a Content Moderator, I ensure a safe, respectful, and compliant user environment by monitoring and evaluating user-generated content across platforms. My responsibilities include:Reviewing text, images, videos, and user profiles to enforce platform guidelines and community standards.Identifying and escalating content related to hate speech, misinformation, harassment, or graphic material.Providing timely and professional email and live chat support to users, addressing content-related inquiries, account issues, appeals, and policy clarifications.Responding to user reports and complaints via chat and email, ensuring clear communication, empathy, and resolution within defined SLAs.Making quick, accurate moderation decisions while balancing policy enforcement with a positive user experience.Collaborating with trust & safety, legal, and policy teams to refine moderation guidelines and workflows.Offering feedback to improve internal tools, processes, and automation for better moderation efficiency.Maintaining professionalism and emotional resilience while handling sensitive or potentially distressing content.This role requires strong communication skills, attention to detail, critical thinking, and a commitment to maintaining a secure and trustworthy platform environment.
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