Ajay Rajeurs
Head of Customer Success | Scaling Global SaaS CS Teams | Retention, Adoption & Expansion
- Role
- Head of Customer Success at Whatfix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajay Rajeurs
Customer Success leader with 15+ years of global experience across APAC, EMEA, and the US, building and leading high-performing Customer Success and Professional Services teams in SaaS organizations.I specialize in scaling customer-centric teams, driving adoption and retention, and aligning customer success strategies with business outcomes across diverse customer portfolios and regions.Passionate about customer advocacy, leadership development, and creating scalable CS models that deliver measurable impact.
Experience
Head of Customer Success
Jun 2024 — Present
Customer Success Leader | Driving Growth Through Customer Delight
Education
M. S. Ramaiah School of Advanced Studies
MS, Engineering & Manufacturing Management; Project Management
2007 — 2009
Skills
- Data Warehousing
- Project Management
- Management
- Six Sigma
- Program Management
- Software Project Management
- Itil
- Project Implementation
- Telecommunications
- Data Migration
- Sdlc
- Requirements Analysis
- Service Delivery
- Business Analysis
- Leadership
- Process Improvement
- Six Sigma Black Belt
- Vendor Management
- Team Management
- Certified Associate in Project Management
- IT Service Management
- Change Management
- Itil V3
- Stakeholder Management
- Capm
- Customer Relationship Management (Crm)
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