Ajay Rajeurs

Head of Customer Success | Scaling Global SaaS CS Teams | Retention, Adoption & Expansion

Role
Head of Customer Success at Whatfix
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Ajay Rajeurs

Customer Success leader with 15+ years of global experience across APAC, EMEA, and the US, building and leading high-performing Customer Success and Professional Services teams in SaaS organizations.I specialize in scaling customer-centric teams, driving adoption and retention, and aligning customer success strategies with business outcomes across diverse customer portfolios and regions.Passionate about customer advocacy, leadership development, and creating scalable CS models that deliver measurable impact.

Experience

  1. Head of Customer Success

    Whatfix

    Jun 2024 — Present

    Customer Success Leader | Driving Growth Through Customer Delight

Education

  • M. S. Ramaiah School of Advanced Studies

    MS, Engineering & Manufacturing Management; Project Management

    2007 — 2009

Skills

  • Data Warehousing
  • Project Management
  • Management
  • Six Sigma
  • Program Management
  • Software Project Management
  • Itil
  • Project Implementation
  • Telecommunications
  • Data Migration
  • Sdlc
  • Requirements Analysis
  • Service Delivery
  • Business Analysis
  • Leadership
  • Process Improvement
  • Six Sigma Black Belt
  • Vendor Management
  • Team Management
  • Certified Associate in Project Management
  • IT Service Management
  • Change Management
  • Itil V3
  • Stakeholder Management
  • Capm
  • Customer Relationship Management (Crm)

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Ajay Rajeurs — Head of Customer Success at Whatfix in Bengaluru, KA, IN | Unifers