Ajay Prasad

Customer Success Associate @ Fello

Role
Customer Success Associate at Fello
Location
Bengaluru, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Success Associate

    Fello

    Mar 2023 — Present · Bengaluru, IN

    Act as the first point of contact for all the customers.2. Respond to customer inquiries via phone, email chat, support ticket and whatsapp promptly and accurately.3. Conduct feedback call to the customers across various funnels to analyze user behavior and enhance the product based upon the requirement.4. Gather and share customer feedback with the Product, Engineering, Marketing teams to improve the product features.5. Coordinate with our Business partners to ensure that the entire financial transactions are running smoothly.

Education

  • Asansol Engineering College (AEC)

    Bachelor of Technology - BTech, Electrical Engineering

    2015 — 2019

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Ajay Prasad — Customer Success Associate at Fello in Bengaluru, IN | Unifers