Ajay Pillai

About Ajay Pillai

Head of GenAI Platform / Principal Agentic AI Architect | RAG • Multi-Agent • Safety & Governance • FinOps • 99.99%I build and scale Generative/Agentic AI platforms that ship outcomes: cost −30%, velocity 5×, 99.99% availability—with governance, evals, and FinOps baked in. I’ve led enterprise programs from pilot to production in banking/payments, integrating RAG, tool-use/MCP, and multi-agent orchestration with Zero Trust, observability, and regulatory controls. Now at PruTech (ex-SVP First Bank, Tech Evangelist Wells Fargo), I lead cross-functional teams to deliver governed, observable AI—productized with clear SLOs. • RAG + multi-agent: pilot → production; accuracy +18 pts, MTTR −32%, predictable token/latency SLOs.• CodeGen/TestGen/DataGen (MCP): agentic SDLC → releases 2× faster, defects −35%.• Identity-centric segmentation + AI topology mapping → audit findings −60%.• Standard accelerators → time-to-market −40–60% across domains.(Principal Generative / Agentic AI Solutions Architect)• Platform: LangGraph/LangChain, MCP/tooling, policy engines, eval harnesses, feature stores.• RAG @ scale: embeddings, reranking, hybrid/vector search (Pinecone/Qdrant/OpenSearch), chunking, freshness.• Safety & governance: PII redaction, prompt/response policies, red-teaming, hallucination tests, incident playbooks.• LLMOps/MLOps: model registry, versioned prompts, drift/quality alerts, telemetry dashboards.• FinOps: token budgets, caching/distillation, QoS tiers, cost/perf trade-offs.• Cloud & data: Azure OpenAI/Bedrock/Vertex; K8s/EKS, Ray/KServe, Kafka, Airflow, dbt, Snowflake & Postgres.• Security: Zero Trust, IAM/OPA, NIST/PCI/FFIEC alignment. • Hyper-personalization + decisioning via GenAI signals → transaction costs −18%.• Cloud modernization with Zero Trust → 5× deploy velocity, 99.99% availability.(ATS/Recruiter search)Generative AI • Agentic AI • RAG • Multi-Agent Orchestration • MCP/Tool-Use • LLMOps/MLOps • Safety/Guardrails • FinOps • Observability/SLOs • Vector DB (Pinecone/Qdrant) • Kafka • Kubernetes/EKS • Azure OpenAI/Bedrock/Vertex • Zero Trust • ISO 20022/FedNow/RTPOpen to Head of GenAI Platform or Principal Agentic AI Architect roles where governance, safety, and measurable outcomes matter.Work Authorization - US Citizen

Experience

1. Principal Solutions Architect, Ai Development & Engineering

   PruTech Solutions, Inc.

   Apr 2025 — Present · Charlotte, NC, US

   Principal Solutions Architect for tier-1 banks, modernizing legacy estates into secure, cloud-native, AI-driven platforms. I blend Zero Trust, regulated-grade resiliency, and GenAI/agentic patterns to deliver measurable outcomes at enterprise scale. • Cloud transformation: de-risk migrations, cut technical debt, boost performance and elasticity.• AI in production: RAG + multi-agent with safety guardrails, evals/monitoring, and token governance.• Secure by design: Zero-Trust with identity-centric controls and defensible segmentation end-to-end.• Speed with standards: accelerators and pipelines that reduce time-to-market 40–60% without bending compliance.• Opex down ~30%, deployment velocity up 5×, 99.99% availability on critical workloads.• Clearer risk posture, faster feature delivery across retail, commercial, and payments. • Zero Trust + AI segmentation: auto-mapped app topologies, prioritized controls by quantified risk reduction.• RAG + multi-agent at scale: prototype → reliable production with evaluations, drift alerts, and cost/latency SLOs.• CodeGen/TestGen/DataGen (MCP): multi-agent SDLC automation using sparring/judge/meta-learning and a modernization recommender.Helping financial leaders harness the convergence of cloud + AI + security to build adaptive, intelligent banks. Let’s connect and turn your digital agenda into delivered value.

Education

• MIT Sloan School of Management

  Artificial Intelligence

• UNC Kenan-Flagler Business School

  Executive MBA, Business Statistics

• TKIET(Autonomous), WARANANAGAR

  Honors Bachelor of Engineering, Electronics & Control Systems

  1988 — 1992

• St. John The Baptist High School

  High School, Physics

  1974 — 1985

• MIT Sloan School of Management

  Artificial Intelligence: Implications for Business Strategy