Ajay Patil
SFCC Technical Support Lead and SME || Technical lead Operations|| ITIL v4 certified || ecommerce
- Role
- Associate Consultant at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Patil
Senior Technical Support Lead & SME with 15+ years in IT and 9+ years of Salesforce Commerce Cloud expertise, ensuring stability and performance of global eCommerce platforms. Proven track record in P1/P2 incident command, escalation management, and executive communication during high-impact outages. Skilled in building high-performing offshore teams, driving SLA compliance, MTTR/MTTA reduction, and operational excellence. Managing release/deployment, production support activities, and B2B applications like SFCC(Demandware). Handling e-Commerce Order management, operational support, requirement gathering, and project knowledge transfer. Analyses & troubleshoots application towards resolution for support production issues and analyses issue at the code level to qualify it for a bug or enhancement. Works with the Development team closely on issue resolution in case of bugs. Works independently most of the time to resolve complex issues. Using Jira issue tracking tool and raised bug or story as per requirement. Experience in Leading the team also provides technical guidance and training. Microsoft Azure fundamental Certified, helping team to analyze Azure logs, Scaling and monitor the Azure servers.
Experience
Associate Consultant
Jan 2025 — Present · Pune, IN
Senior Technical Support Lead & SME with 15+ years in IT and 9+ years of Salesforce Commerce Cloud expertise, ensuring stability and performance of global eCommerce platforms. • Proven track record in P1/P2 incident command, escalation management, and executive communication during high-impact outages. • Skilled in building high-performing offshore teams, driving SLA compliance, MTTR/MTTA reduction, and operational excellence.
Education
Smt.R.P.C.E,Nagpur
B.E, Computer Engineering
2005 — 2009
Skills
- Vb.net
- Javascript
- Ssrs
- C#
- Crystal Reports
- Sql
- Asp.net
- Jquery
- Microsoft Sql Server
- C# 4.0
- C
- Databases
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