Ajay Patel
Network Security Expert
- Role
- Network Analyst at Segra
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ajay Patel
When I started at Segra about six years ago, I was driven by curiosity—how networks…
Experience
Network Analyst
Aug 2019 — Present · Charlotte, NC, US
Deploy effective failover solutions for client’s network such as MPLS, VPLS, IES/DIA alongwith SDWAN and LTE resulting in increased productivity and reduced downtime- Employ latest technologies including but not limited to VeloCloud SDWAN, Cisco, VerizonCradlepoint, and Alcatel-Lucent to troubleshoot and maintain enterprise networks; boostconnectivity, reinforce network security, and double work efficiency- Improve the quality of service for businesses by providing technical support for network andvoice related issues; significantly reduced customer complaints by 7% relative to previous year- Collaborate with Vendors, MSPs, and customer IT teams to deliver network security solutionwithin slated time frame- Deliver top-class customer service experience and achieve up to 98% customer satisfactionrating- Provide technical consultation to stakeholders and streamline internal communicationthrough maintenance of customer\'s documentation, progress, and solution- Perform T1 tests and analyze Ethernet circuits to diagnose and resolve network relatedproblems, including latency, packet loss, slow speeds, and complete outages
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