Ajay Panigrahi
Information Technology Executive @Shyam Dairy Products
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WORK HISTORY
Information Technology Executive @Shyam Dairy Products
Prayagraj, IN
EDUCATION
BTIC, Varanasi
Bachelor's degree, Business/Commerce, General
Microtek College of Management & Technology
Master of Computer Applications - MCA, Computer and Information Sciences and Support Services
Mahatma Gandhi Kashi Vidyapith (MGKVP), Varanasi
B.Com, Accounting and Computer Science
ABOUT AJAY PANIGRAHI
IT Desktop Support & Network Support Engineer with over 5 years of hands-on experience supporting enterprise IT environments. I specialize in day-to-day IT operations, desk-side and remote support, and infrastructure troubleshooting in fast-paced business settings.My expertise includes Windows 10/11 support, hardware break/fix, desktop imaging, application installation, Outlook and email troubleshooting, printer and peripheral support, and conference room IT setups. I have strong experience working with Active Directory for user administration, access control, and basic Group Policy tasks, along with hands-on exposure to Microsoft 365 environments.On the infrastructure and networking side, I have supported LAN/WAN and Wi-Fi environments, troubleshooting DNS, DHCP, VPN, RDP, and connectivity issues. I’ve provided smart-hands support for network hardware such as switches, routers, access points, racks, patch panels, and structured cabling, while coordinating with senior network and security teams for advanced configurations.I am experienced in using ITSM tools such as ServiceNow and BMC Remedy, following ITIL-aligned processes for incident, problem, and change management. I take pride in being customer-focused, detail-oriented, and proactive in resolving issues within SLA timelines.Currently exploring opportunities in the UAE/Gulf region as an IT Desktop Support Engineer, Network Support Engineer, or Infrastructure Support Engineer, where I can contribute my technical skills, reliability, and continuous learning mindset.
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