Ajay Naresh
Program Manager, Service Delivery Manager, Operations Manager, Project Manager
- Role
- Service Delivery Manager at Amdocs
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Naresh
IT program/project management professional, involved in customer engagement, competency building, resource management, Production Operations, SLA Management, Test Management, and cost/budget management • Working as Service Delivery Manager and ensuring that the services to account operations including coordinated management of multiple related projects/accounts aimed at achieving strategic business and organizational objectives is met with high quality.• Build credible relationships and maintain communication with stakeholders at various levels, both internal and external.• Maintained positive relationships with customers Identifying customer needs and overseeing service delivery within the business.• Worked as Software Test Manager and led BSS and Digital Transformation Project from Onshore (Sydney, Australia).• Worked as Integration Manager to setup multiple external systems connectivity with Billing and Digital platforms.• Worked as Defect Manager coordinating with all stakeholders to get the defect to closure.• Possess excellent management and leadership skills with ability to deliver optimized quality results in a set target timeline.• Lead to resolve customer escalations with respect to smooth operations.• Ensure that SLAs are met, and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells.• Ability to translate the business plan into more detailed work plans to achieve organizational and quality objectives.• Lead and facilitate periodic status and risk discussions with program stakeholders. Evaluate and discuss program results and lessons learned throughout the program lifecycle.• Experience in operating within a complex, multi-interface environment.
Experience
Service Delivery Manager
Jan 2020 — Present · Pune District, IN
Education
Harcourt Butler Technical University (HBTU), Kanpur
Bachelor of Technology (B.Tech.), Computer Science
Skills
- Oracle
- Requirements Analysis
- Integration
- Unix
- Business Analysis
- Software Project Management
- Software Development
- Java
- Sql
- Telecommunications
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