Ajay More
Customer Success Manager | SaaS Retention & Growth Strategist | Driving Adoption, NRR, & Long-Term Value | CRM | Onboarding | Churn Reduction
- Role
- Customer Success Manager at iMocha
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ajay More
As a Customer Success Manager with over 6 years in the SaaS, ITES, and Media industries, I specialize in building long-term customer relationships that drive retention, upsell revenue, and product adoption. I’ve successfully managed portfolios of $1 Mil ARR, led onboarding and QBR initiatives, and reduced churn through proactive customer engagement strategies.My approach blends analytical insight with human-centered relationship management. Skilled in CS tools, G suite and Microsoft, I bring a data-driven, scalable approach to CS operations and team leadership.
Experience
Customer Success Manager
Apr 2024 — Present
Education
AISSMS-IOM
MBA
2010 — 2012
Sinhgad College of Science
Bachelor of Business Administration (BBA)
2006 — 2009
Skills
- Salesforce.com
- Key Account Management
- Business Strategy
- Marketing
- Customer Relationship Management (Crm)
- Management
- Enterprise Architecture
- Cold Calling
- Business Analysis
- Netsuite
- Online Marketing
- Product Marketing
- Pre-Sales
- Social Media Marketing
- Sourcing
- Lead Generation
- Vendor Management
- Business Development
- Demand Generation
- Digital Marketing
- Account Management
- Competitive Analysis
- Crm
- Sales
- Strategy
- Team Management
- New Business Development
- Solution Selling
- International Sales
- Market Research
- Marketing Strategy
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