Ajay Kumar Prajapat
IT Support Engineer | Network & System Support | Window Servers | Active Directory | Leptop & Desktop Software Troubleshooting | Router, Firewalls, Switching Security | VPN | Network Security |
- Role
- IT Support Specialist at Hoffentech Solutions Limited
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Ajay Kumar Prajapat
Network and IT Support Engineer, firewalls, TCP/IP, VPN, Active Directory, Router, Switchs and Software Troubleshooting. Skilled in providing efficient IT support, resolving technical issues, and maintaining secure and reliable networks.
Experience
IT Support Specialist
Jan 2026 — Present · Mumbai, IN
Results-driven IT Support Engineer with hands-on experience in Network & System Support, Active Directory administration, and enterprise IT infrastructure management. Skilled in diagnosing, troubleshooting, software, and network issues while ensuring maximum system uptime and security.Proficient in LAN/WAN environments, switching & routing concepts, and firewall security with practical exposure to VPN configuration and network access control. Adept at implementing security best practices, managing user access, and maintaining reliable and secure IT operations. Technical Skills Operating Systems: Windows 10/11, Windows Server Directory Services: Active Directory, Group Policy Networking: Switching, Routing, VLAN, DNS, DHCP, TCP/IP Security: Firewalls, VPN, Network Security Basics Software: Desktop & Laptop Troubleshooting Tools: Remote Desktop, Network Diagnostic ToolsCore Responsibilities & Experience⏩ Provided Level 1 & Level 2 IT Support for end-users, resolving system, network, and application issues efficiently⏩ Managed Active Directory (AD) including:User & group creationPassword policiesOU managementGroup Policy (GPO) basics⏩ Installed, configured, and maintained Windows OS (Windows 10/11, Windows Server)⏩ Hands-on experience in Software troubleshooting:Desktops, laptops, printers, scanners⏩ Strong understanding of Networking Concepts:TCP/IP, DNS, DHCPVLAN, SubnettingSwitching & Routing fundamentals⏩ Configured and monitored Firewalls & Network Security policies to control traffic and protect internal networks⏩ Experience with VPN technologies (Remote Access / Site-to-Site) for secure connectivity
Education
Parishkar College of Global Excellence, Jaipur
BCA, Computer Science
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