Ajay Kumar
|| Last Mile-Mobility 🔋🛵🛺🚚| Lithium ion- batteries | After-sales ~ Service| 2W, DCO & 3W Operations | EV Battery 🔋| EV- LFP & NMC Cells design | Testing & Integration | Smart- BMS | Homologation & R×D ||
- Role
- Engineer at Geon
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Ajay Kumar
Management and coordination and lead with 6 years work experience. • Handle…
Experience
Engineer
May 2024 — Present · Delhi, IN
Customer Service | After-Sales | Lithium-Ion Battery OperationsPassionate about driving customer satisfaction and service excellence in the EV & Lithium-Ion Battery industry. Experienced in handling B2B and B2C operations, ensuring smooth after-sales service, troubleshooting, and technical support for electric 2W/3W vehicles.Troubleshooting & Testing Integration – Diagnosing battery pack and system issues, ensuring reliable performance.Team Leadership & Training – Leading service teams and dealers to deliver high-quality customer support.Homologation & Asset Management – Managing battery product documentation, compliance, and field asset tracking.Customer Service Management – Enhancing service operations and customer satisfaction through efficient process handling.Customer Relationship & Dealership Management – Building strong relationships with dealers and end customers for smooth operations.B2B / B2C Coordination – Bridging OEMs, service partners, and customers for seamless communication and performance improvement.
Education
Ganga Institute of Technology & Management
Diploma of Education, Electrical and Electronics Engineering
Indira Gandhi National Open University
Bachelor's degree, Arts
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