Ajay Kumar

About Ajay Kumar

With over 17 years of experience in Sales Operations, Program Management, Account Management and Financial Services domains, I am a seasoned and successful leader focused on customer success and business growth. I am currently the Principal Cloud Engagement and Experience Manager, Oracle Cloud Infrastructure, Strategic Customers Engineering team at Oracle. My experience in Oracle spans leading cross functional operations teams focusing on its large enterprise customers for Oracle’s Cloud and On-prem customers.My core competencies include cross-functional team leadership, strategic planning, employee development, account management, and problem-solving. I have a proven track record of delivering outstanding customer satisfaction, ensuring superior 24/7 support, and driving business transformations and process optimizations. I am passionate about mentoring employees, securing cost savings, and fostering collaboration and innovation. I am an Oracle certified coach, and committed to serving my customers, my industry with integrity, excellence, and vision.

Experience

1. Principal Cloud Engagement and Experience Manager - Oracle Cloud Infrastructure (Oci)

   Oracle

   Jun 2024 — Present

   Develop and manage the Oracle support relationship with a designated large GPU and AI customers, throughout the engagement and to maximize the customers’ use of support services, drive high degree of satisfaction.Serve as Oracle\'s services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business analysis, consulting and project management skills.Plan and deploy support and operational activities to ensure effective delivery.Responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of OCI products.Deliver regular service delivery reviews to assigned customers, along with recommendations for improvements to align with best practices.Responsible for escalating issues across multiple business units within Oracle (e.g. technical support, engineering, operations, etc.) and coordinating resources as necessary to resolve problems.

Education

• Christ University, Bangalore

  Bachelor of Science (B.S.), Mathematics Electronics & Physics

  2002 — 2005

Skills

• Crm
• Itil
• Project Management
• Business Analysis
• Requirements Analysis
• Data Analysis
• Sql
• Market Data
• Team Management
• Analytical Skills