Ajay Kumar
Apac Technical Lead (Via Veltris) @OpenExchange, Inc.
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WORK HISTORY
Apac Technical Lead (Via Veltris) @OpenExchange, Inc.
Orchestrating daily operations and managing a global team of 25+ engineers across the APAC region, improving service delivery by.• Developing comprehensive process frameworks for hybrid and virtual events, increasing team utilisation by 35% in the past years.• Executing high-stakes investor relations meetings and quarterly results webcasts for multiple global FinTech clients.• Implementing structured learning and development initiatives, reducing onboarding time for new team members by 40%.• Providing support for VVIP events, including investor meetings, quarterly result webcasts, virtual town halls, and livestreams etc.• Enhancing client experience through strategic improvements in event transparency, interoperability, and analytics reporting.• Escalation management as well troublsooting the rootcause with the product & development team.
EDUCATION
National Institute of Information Technology
Java Application Programming, Computer Programming
Indian Institute of Technology, Kanpur
Professional Certificate Program in Cybersecurity, Cybersecurity
Govt. Boys School Solan
10+2, Computer and Information Sciences, General
Himachal Pradesh University (HPU)
Bachelor of Technology (B.Tech.), Information Technology
ABOUT AJAY KUMAR
I am an accomplished Technical and Operations Leader with 10+ years of experience managing audio-visual infrastructure, video conferencing platforms, and large-scale hybrid and virtual event solutions across enterprise and global environments. Proven ability to lead distributed teams, streamline operations, and deliver white-glove technical support for high-profile CXO, investor relations, and VVIP events.Currently serving as Associate Manager – Process at OpenExchange, I oversee APAC operations and a global team of 35+ engineers, driving measurable improvements in service delivery, utilisation, onboarding efficiency, and client experience. I specialise in building scalable process frameworks for hybrid and virtual events, enabling seamless execution across platforms such as Zoom, Microsoft Teams, Webex, Cisco VC, OBS, and Polycom.My background spans hands-on technical leadership roles at Uber, CA Technologies, Indian School of Business, and HCL, where I managed hundreds of video conferencing rooms, enterprise AV systems, and IT infrastructure, while resolving complex network and collaboration challenges across multiple time zones.Recognised for a calm, solutions-driven approach, I combine deep technical expertise, process excellence, and people leadership to deliver reliable, secure, and high-quality collaboration experiences in fast-paced, mission-critical environments.Key Highlights• Managed global & APAC teams (35+ engineers)• Delivered CXO-level, investor & VVIP hybrid/virtual events• Improved service delivery by 25% and team utilisation by 35%• Reduced onboarding time by 40% through structured L&D programs• Expertise across Zoom, Teams, Webex, Cisco VC, Polycom, OBS• Managed 300+ VC rooms and enterprise AV environments• Strong in process design, escalation management & SLA delivery• Led large global rollouts (3200+ VC OS updates, 1500+ enrollments)• Delivered 5-star AV & IT support to thousands of usersLet\'s connect if you’re looking for a dedicated professional who blends precision with passion.
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