Ajay Kumar Gupta
Service Manager- B2C NueGo || B2G ||After Market Professional For EV Commercial & ICE vehicle
- Role
- Service Manager at GreenCell Mobility
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Ajay Kumar Gupta
Having 11+ year of expertise in troubleshooting & maintenance in Automobile with market leading industries.experience of working on Heavy & low Diesel engine, CNG Engine with Electric vehicles 2W & 3Wexperience in -Technical support to team and maintain optimum serviceabilityGenerate service Revenue and achive targetsGenerate spare parts Revenue and achive targetshandling territories channel partnerhandling team of 60 plus technical & non technical team membershandling customer grievances & delightson job training to technical staff of channel partnerProduct Feedback share with company for resolution of on going customer grievancesconduct Periodic Audit to channel partner/workshop to maintain company standardCoordination with clients and other working verticals in organization
Experience
Service Manager
May 2025 — Present · Ghaziabad, IN
Looking after North Region Depot’s Workshop operation, Breakdown management within turnaround time & uptime of fleet • Conducting fleet health checks & surveys regarding electric vehicle functioning • Managing warranty documents, trackers and adherence warranty policies shared by OEM • Ensuring consistent and high-quality electric vehicle experience to be delivery to customers • Analysis of Vehicle complaints, Breakdown & ensuring TAT to be followed. • Coordinating with contract manufacturing & OEM for EV related issue & sharing Feedbacks • Coordinating with Charging team and charging faults & support them in infrastructure queries • Driving the implementation of EV service readiness & technician training • Coordinating with logistics, warehouse team to supply chain. • SOP and HIRA documents training Imparting to Maintenance team for optimizing Man hours with zero incidents • Ensure following Fleet Maintenance contract terms and sharing periodic deliverable as feedback • Conduct Frequent internal audits of regional workshops & ensure Maintenance process to be followed • Overseeing Team building & frequent review of KPIs of works managers and Executives. • Imparting Training of new EV technologies and update regarding new software
Education
Uttar Pradesh Technical University
Bachelor of Technology - BTech, Mechanical Engineering
2010 — 2014
Jaipur National University
Master of Business Administration - MBA, Project Management
2014 — 2016
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