Ajay Gupta

About Ajay Gupta

Experienced Assistant Manager with a strong background in Contract Management, Dispute…

Experience

1. Assistant Manager- Dispute Contract Management

   Genpact

   Sep 2022 — Present · IN

   Leading a dynamic team of Pricing Research, Dispute, and Contract Analysts for a U.S. healthcare project. Overseeing end-to-end processes for disputes and contract management, ensuring efficient operations and client satisfaction. Conducting Knowledge Transfer Training and assessments for team members, maintaining SLAs, and providing timely performance feedback. Handling credit and rebill escalation cases for pricing issues in pharmaceutical and specialty distribution sectors.Key Responsibilities :· Ensuring that customer contract eligibility is coordinated accurately through the contract system in accordance with customer’s supply agreement by understanding cause and effect relationships related to contract changes within the system. · Communicating regularly with suppliers, sales force, and product management to build relationships and resolve issues. · Doing research supplier on exception items to establish validity and provide appropriate support to substantiate Client’s position. · Working directly with Account Managers to obtain identifiers required to support the RX customer implementation process (DEA, HIN, 340B ID, etc.). Also provide them with updates regarding RX customer implementation status and assist with the resolution.· Working with Account Sales Managers, Account Managers, Project Managers, Directors, and internal authorities.· Actively handling escalation of contract and/or system issues. Communicate daily with leadership, multiple business units, suppliers, and drive efficiency initiatives· Administer supplier contract updates and connections through the contracts system with a focus on quality standards of the production metrics.· Proactively identify customer price file discrepancies and work to resolve. Work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Required to bring up compliance issues. Ensure that service level expectations are met or exceeded.