Ajay Grama
Senior Business Relationship Manager @Tata Consultancy Services
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WORK HISTORY
Senior Business Relationship Manager @Tata Consultancy Services
London, GB
Manage a portfolio of 400+ associates and £50M in revenue. I have been instrumental in redefining the Account strategy. Identify new business opportunities to expand current services. Continue to engage the customers in networking events to create connections and spot business prospects. Designed consultative selling strategies to deliver new cloud operations model and DC optimization. Engage customers to gather feedback and identify new improvement opportunities. Built a strong relationship with the key stakeholders to drive the Growth.· Increased sales by identifying new opportunities across different business lines.· Increased revenue growth by 5.5% in one quarter· Improved margin by 16 basis points· Identified areas to consolidate our service portfolio· Helped define a new cloud operating model for support.
EDUCATION
Bangalore University
BE, Electronics And Communication
ABOUT AJAY GRAMA
As a Senior Business Relationship Manager at Tata Consultancy Services, I have over fifteen years of experience in managing complex IT and cloud projects for various clients across the UK. I am responsible for developing and implementing account strategies, generating sales opportunities, and building long-term partnerships with key stakeholders. I have a proven track record of delivering business value, cost optimisation, and service excellence through IT and cloud transformation.Some of my core competencies include strategic account planning, people management, business development, contract negotiations, performance evaluation, service management, program development, process improvement, cloud migration, customer service, digital transformation, and global delivery operations. I hold AWS Cloud Practitioner, ITIL V3.0, PRINCE2 and MSP certifications. I am passionate about empowering solution-focused teams, shaping value propositions, identifying new business opportunities, and addressing client business issues with pragmatic and creative insights. I am an articulate and refined communicator who leverages strong negotiation, problem-solving, and decision-making skills to forge and nurture trusted relationships and drive long-term business growth.
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