Ajay G

About Ajay G

Salesforce Administrator | Salesforce Business Analyst | Techno-Functional Consultant | 8 Years of Experience I am a Salesforce-certified professional with 8 years of experience in Salesforce Administration, Salesforce Business Analysis, and Techno-Functional Consulting. My expertise lies in system configuration, process automation, data analytics, security management, and CRM optimization to ensure Salesforce aligns with business objectives. I have successfully implemented and optimized Sales Cloud, Service Cloud, and Community Cloud solutions, delivering scalable, high-performance CRM strategies that improve user adoption, enhance workflow automation, and maintain data integrity. I have worked across various industries, leading data migration, system integrations, compliance security configurations, and cross-functional collaboration with stakeholders. Key Expertise: Salesforce Administration & Customization – Custom Objects, Fields, Record Types, Page Layouts, Validation Rules User & Security Management – Roles, Profiles, Permission Sets, Sharing Rules, Org-wide Security Settings Process Automation – Flow Builder, Process Builder, Approval Processes, Workflow Rules Data Management & Migration – Data Cleansing, ETL, Data Loader, Workbench, Integration of External Data Sources Reports, Dashboards & Analytics – Custom Reporting, Einstein Analytics, Business Intelligence Metrics Lightning Experience & Community Cloud – LWC, Dynamic Forms, Lightning Pages, Classic to Lightning Transition Integrations & API Management – REST/SOAP APIs, Middleware (Mulesoft, Dell Boomi), Third-party App Integrations Stakeholder Collaboration & Business Requirement Analysis – Bridging Business and Technical Teams, Agile & Scrum Methodologies Release & Change Management – Version Control, CI/CD Pipelines, Deployment via SFDX, Change Sets Optimized CRM efficiency by designing automated workflows, reducing manual processes by 40% Led multiple Salesforce implementations & migrations, ensuring 99.9% data accuracy and compliance Developed self-service portals & communities, enhancing customer engagement and reducing support tickets Trained 100+ end-users & stakeholders across different business units to drive Salesforce adoption while implementing security best practices Salesforce Certifications: Salesforce Administrator Salesforce Advanced Administrator Salesforce Sales Cloud Consultant Salesforce Community Cloud Consultant

Experience

1. Senior Salesforce Administrator

   IMI

   Aug 2025 — Present · Bengaluru, IN

Education

• Sreenivasa Inst. of Technology & Management Studies, Thimmasamudram, Chittoor

  Bachelor of Engineering (BE), Electrical and Electronics Engineering

  2011 — 2015