Ajay Chauhan
Senior Software Engineer at HCL Software | Ex-TCSer
- Role
- Senior Software Engineer at HCLSoftware
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Ajay Chauhan
Experienced Product Support Engineer with 6+ years of expertise in troubleshooting…
Experience
Senior Software Engineer
Jul 2022 — Present · Pune, IN
Technical Troubleshooting & Issue Resolution – Quickly diagnose, analyze, and resolve complex software issues to ensure minimal downtime and optimal product performance. Customer-Focused Solutions – Passionate about delivering top-tier support, enhancing user experience, and driving customer satisfaction. Collaboration & Cross-Functional Communication – Work closely with product, engineering, and QA teams to escalate and resolve technical challenges efficiently. Process Optimization & Documentation – Create detailed knowledge base articles, FAQs, and internal documentation to improve troubleshooting efficiency. Monitoring & Incident Management – Proficient in using monitoring tools, logging frameworks, and ticketing systems to track and resolve issues systematically. Continuous Learning & Adaptability – Stay up to date with the latest technologies, product updates, and best practices in software support.
Education
Oriental Institute of Science & Technology, Thakral Nagar, Opp Patel Nagar, Raisen Road, Bhopal-462021
Bachelor of Engineering, Information Technology
2014 — 2018
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