Ajay Babu

About Ajay Babu

Results-driven KAM/CSM with 8 years of experience building and maintaining strong client relationships. Proven ability to identify opportunities, drive revenue growth, and exceed sales targets. Skilled in understanding client needs, developing tailored solutions, and ensuring customer satisfaction. Known for a collaborative approach that fosters long-term partnerships in both B2B and B2C environments.

Experience

1. Customer Success Manager

   GoAudits

   Jan 2023 — Present · IN

   I manage and support a portfolio of customers based in the US region. I manage daily tasks associated with designated customer accounts. Handle the onboarding and conduct training for new customers. Regularly stay updated on product features and services by conducting business reviews.I respond to queries from customers and offer suitable solutions. Act as a strategic advisor, optimizing product usage and driving value for clients. I ensure customer satisfaction, retention, and growth by proactively addressing their needs.I manage product and service cross-selling and upselling to drive revenue growth and enhance customer value. The quarterly and annual client retention rate attained is 93%. Throughout my journey so far, I exceeded my revenue goals by 131%(including renewals, upsells, and cross-sells).

Education

• Manipal University

  Master of Business Administration (MBA)

  2014 — 2016

• SRM University

  Bachelor of Science (BSc)

  2010 — 2013