Ajay Ashtikar

About Ajay Ashtikar

Both a professional in customer service and an authority on the subject of loans. have…

Experience

1. Customer Service Manager & Grievance Redressal Officer- Sbfc Finance Limited

   SBFC Finance Limited

   Apr 2021 — Present · Mumbai, IN

   Overseeing all aspects of SBFC Finance Limited\'s customer service and experience, including voice, branch servicing, projects focused on providing services, CRM management, service strategy, and improving customer experience. In charge of overseeing the entire service delivery process and developing alternative platforms to build value and equity while offering consumers outstanding service. overseeing the group to guarantee that all client complaints and requests are handled quickly and effectively. handling complaints from the RBI about regulations, collaborating with the Internal Ombudsman (IO), making sure the management and regulator receive pertinent data, and keeping MIS updated. teaching the new team members about the process as well as the product. Root cause analysis (RCA) preparation and maintenance in accordance with management team requirements. Getting Ready MIS for the board and the MD review on a monthly and quarterly basis. Overseeing high management increases, fully resolving concerns, and enabling independence in work.

Education

• William Carey University

  Bachelor of Commerce (B.Com.)

  2006 — 2008

• University of Pune

  Higher Secondary School Certificate (HSC)

  1999 — 2000

• University of Pune

  Secondary School Certificate (SSC)

  1996 — 1997

Skills

• Credit Cards
• Direct Sales
• Telemarketing
• Rca
• Home Equity Loans
• Mutual Funds
• Banking
• Unsecured Loans
• Mis
• Qrc
• Cpa
• Sap R/3
• Cross Selling
• Microsoft Office
• Dispute Resolution
• Bancs Erp
• Customer Escalation Management
• Back Office