Ajay Apur

About Ajay Apur

I’m a Product Manager with 8+ years of experience spanning product management, consulting, and enterprise SaaS, focused on building scalable, data-driven, and inclusive solutions that enhance customer experience and business efficiency.At Sprinklr, I currently lead execution for the Live Chat product, driving roadmap delivery through agile sprints, managing high-revenue customer releases. Leading Live Chat GenAI Mode, an integrated suite of features including real-time streaming responses, interactive feedback loops, content controls and more to optimize the UX for seamless AI Agent experience, and owning the accessibility compliance track (WCAG 2.2) in collaboration with third-party auditors. I also work closely with cross-functional teams to plan and deliver features that improve engagement, automation, and operational efficiency across large enterprise deployments.Previously, I spent several years in Consulting and Implementation, leading enterprise-scale automation and conversational AI solutions across industries including technology, telecom, automotive, and retail. My work spanned global programs across the US, UK, and EU, improving workflow efficiency by 40%, reducing inbound volumes by 18%, and ensuring seamless go-lives for large enterprise clients.My core strengths include: Product Strategy & Execution – Turning insights into features that drive measurable business outcomes.🤝 Customer-Centric Thinking – Building products that balance user empathy with technical feasibility. AI & Automation Expertise – Leveraging conversational AI and LLM-based architectures to improve efficiency and engagement. Cross-Functional Leadership – Aligning design, engineering, and customer teams for consistent delivery and growth.I’m passionate about creating accessible, AI-powered SaaS products that deliver measurable value and scale seamlessly across enterprise ecosystems. Always open to exchanging ideas on AI in product management, automation, and user experience innovation.

Experience

1. Associate Product Manager

   Sprinklr

   Apr 2023 — Present · Gurugram, IN

   Driving end-to-end product execution across Live Chat, Sales Automation, Conversational AI products, with a strong focus on product maturity, scalability, and customer experience.Partner closely with engineering, design, GTM, and enterprise customers to deliver high-impact features aligned with business outcomes.Act as a product advocate, balancing roadmap execution with customer needs in fast-paced, multi-stakeholder environments.Key Initiatives & Milestones:1. Led the launch of a B2B sales automation product, leveraging user research and stakeholder interviews to replace three legacy tools and improve SDR efficiency by 28%.2. Own Live Chat product execution, managing scrum ceremonies, roadmap delivery, and acting as the primary POC for high-revenue customers, including coordinated releases and custom patch deployments.3. Drove the end-to-end development of Live Chat GenAI Mode, delivering features such as real-time streaming responses, feedback loops, and content controls to enhance AI-assisted customer experiences.4. Leading the accessibility initiative for Live Chat, collaborating with third-party auditors to ensure compliance with WCAG 2.2 standards and improve platform inclusivity.5. Led third-party chatbot integrations (Dialogflow, Haptik, Blip), transforming API responses into rich conversational UI elements like cards, carousels, and quick replies.6.Spearheaded CRM automation rollout across EU markets, enabling scalable, multi-country survey feedback and insights.Acted as a Product Advocate in client demos and internal enablement sessions, supporting GTM teams across pre- and post-sales engagements.

Education

• Kakatiya Junior College

  Intermidate

  2009 — 2011

• Kshatriya college of engineering

  Bachelor’s Degree, Electronics and Communications Engineering

  2011 — 2015

Skills

• Servlets
• Sql
• C
• Microsoft Office
• Java Enterprise Edition
• Jdbc
• Jsp
• Core Java
• Html