Ajanth Uthayaseelan

Crisis & Support Line Representative @Compass Community Services

Guelph, ON, CA

Received expert training in active listening and compassionate reflection to support individuals in crisis.Enhanced knowledge of community resources to provide effective referrals and support options.Developed strong skills in assessing levels of distress and responding appropriately to varying degrees of emotional and psychological need. Strengthened ability to provide respectful and professional intervention while maintaining empathy and boundaries. Practiced understanding caller needs without being directive or intrusive, ensuring a person-centered approach. Gained experience in facilitating solution-focused conversations to empower individuals toward achievable next steps. Emphasized the value of a strong team approach through collaboration, debriefing, and mutual support. Reinforced the importance of follow-through on shift responsibilities, ensuring continuity of care and support for clients.

Wilfrid Laurier University

Honours Bachelor of Arts , Criminology and Policing