Anthony Moore

Vice President Operations @Numerica Credit Union

Spokane Valley, WA, US

Developed mentoring program for new hires, resulting in establishment of 2 Training and Mentoring Branches, a formal mentoring program for all employees, consistency between all branches, reduced errors, and increased member satisfaction. Provided oversight of branch operations: profitability, analysis and strategy, staffing, quality service delivery, public relations, and branch image by implementing quarterly sales plans, monthly sales meetings and providing a unified vision on key actions to drive production. Developed and implemented branch marketing and business plans for credit union membership and core products growth, identifying services and acting on business development opportunities through branch communities. Accountable for coaching 14 branch sales managers to build and maintain sales culture, sustain motivated employees, and ensure development of employee competencies. Supported organizational initiative to decentralize consumer loan underwriting through personal underwriting efforts, leadership, and direct coaching. Led 10-20 Consumer Underwriters to ensure regulatory compliance and decentralized underwriting resulting in higher and quicker approval rates for members.

Western Governors University

Bachelor of Arts (B.A.), Business Administration and Management, General

North Idaho College

Business Management, Business Administration and Management, General

Western Governors University

Master's of Science, Management & Leadership