Anthony Moore
- Role
- Vice President Operations at Numerica Credit Union
- Location
- Spokane Valley, WA, US
- LinkedIn followers
- 500 followers
About Anthony Moore
Experienced Vice President of Branch, Deposit & Loan operations, and branch…
Experience
Vice President Operations
Jan 2020 — Present · Spokane Valley, WA, US
Developed mentoring program for new hires, resulting in establishment of 2 Training and Mentoring Branches, a formal mentoring program for all employees, consistency between all branches, reduced errors, and increased member satisfaction. Provided oversight of branch operations: profitability, analysis and strategy, staffing, quality service delivery, public relations, and branch image by implementing quarterly sales plans, monthly sales meetings and providing a unified vision on key actions to drive production. Developed and implemented branch marketing and business plans for credit union membership and core products growth, identifying services and acting on business development opportunities through branch communities. Accountable for coaching 14 branch sales managers to build and maintain sales culture, sustain motivated employees, and ensure development of employee competencies. Supported organizational initiative to decentralize consumer loan underwriting through personal underwriting efforts, leadership, and direct coaching. Led 10-20 Consumer Underwriters to ensure regulatory compliance and decentralized underwriting resulting in higher and quicker approval rates for members.
Education
Western Governors University
Bachelor of Arts (B.A.), Business Administration and Management, General
2015 — 2017
North Idaho College
Business Management, Business Administration and Management, General
2001 — 2002
Western Governors University
Master's of Science, Management & Leadership
2019 — 2020
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